Skip to main content
All CollectionsFrequently Asked Questions
Why is my sent email not showing in my sent folder?
Why is my sent email not showing in my sent folder?
Pipl.ai Support Team avatar
Written by Pipl.ai Support Team
Updated over 9 months ago
  1. Email Sending Process: At Pipl.ai, we send emails by connecting to your Email Service Provider's (ESP) SMTP server. SMTP, which stands for Simple Mail Transfer Protocol, is the standard protocol for sending emails across the Internet.

  2. Saving Emails in the Sent Folder: Generally, saving a copy of the sent email in the 'Sent' folder is not a standard feature of SMTP. While this does happen automatically with some ESPs like Gmail, it's not a universal feature across all ESPs.

  3. Variation Among ESPs: Different ESPs have different ways of handling sent emails. For instance, Amazon Workmail does not automatically save sent emails in the 'Sent' folder. This is why you might not see the warmup emails in your 'Sent' folder, even though they have been successfully sent.

  4. Assurance of Email Delivery: You can be assured that the warmup emails have been sent successfully. As evidence, Pipl.ai provides a count of sent emails, which you can see in the provided screenshot. This count acts as a confirmation that the warmup process is working and the emails are being dispatched as intended.

In summary, the absence of warmup emails in your 'Sent' folder is due to the specific ways different ESPs handle SMTP processes and does not reflect a failure in sending the emails. You can rely on the count provided by Pipl.ai for confirmation of sent emails.

Did this answer your question?