When connecting a non-Google or non-Microsoft email account to Pipl.ai, you'll need to use IMAP/SMTP protocols.
👉IMAP is responsible for retrieving messages, whereas SMTP is used for sending them.
Steps to connect non-Google or non-Microsoft email with Pipl.ai
1. Login to your piple.ai account.
2. Click on Email Accounts in the left menu panel
3. Click on the Add New Account button at the top right corner of the page.
Once you click on Add New Account, the “Choose provider” popup will appear on your screen.
4. Select the last option “Any Provider” to connect using your custom IMAP and SMTP settings.
5. Click on the Continue button to proceed.
6. A new form Connect Your Email Account via IMAP & SMTP will come up on your screen
7. You will need to provide the following information to add your custom IMAP/SMTP email:
a. Sender Info: As the name suggests, this piece of information contains the sender's information like First Name, Last Name, and Email.
b. Incoming Server (IMAP): You can get the IMAP details from your email service provider. If you are using custom/shared hosting, you can get this information by logging into your Cpanel and navigating to the Email section.
The following are the two values that are required in this section:
i. IMAP Host: You need to provide IMAP Host which is normally a URL from your hosting provider.
ii. IMAP Port: This information is also provided by your email hosting provider. However, the commonly used values are:
- 993 for SSL/TLS
- 143 for non-SSL/TLS
❗Please make sure to mark the “Enable SSL/TLS” check box if you are using the SSL/TLS otherwise leave it unchecked if you are proceeding with non-SSL settings.
c. Outgoing Server (SMTP): You can get the SMTP details from your email service provider. If you are using custom/shared hosting, you can get this information by logging into your Cpanel and navigating to the Email section.
The following are the two values that are required in this section:
i. SMTP Host: You need to provide SMTP Host which is normally a URL from your hosting provider.
ii. SMTP Port: This information is also provided by your email hosting provider. However, the commonly used values are:
- 465 for SSL/TLS
- 587 for non-SSL/TLS
❗Please make sure to mark the “Enable SSL/TLS” check box checked if you are using the SSL/TLS otherwise leave it unchecked if you are proceeding with Non-SSL settings.
In the settings of your email provider, you'll find IMAP as the Incoming Server and SMTP as the Outgoing Server. Both IMAP and SMTP require you to enter your password details. If two-factor authentication (2FA) isn't enabled on your account, simply use your mailbox's password.
👉 If you're unsure about your IMAP/SMTP hostnames, consult the support pages of various email providers, such as Amazon AWS, Hostgator, Ionos, Kinghost, Rackspace, TransIP, Bluehost, Titan, Dreamhost, InMotion, and Verizon. For example, Verizon's settings are:
IMAP host: imap.verizon.net, IMAP port: 995
SMTP host: smtp.verizon.net, SMTP port: 465 AOL's settings include:
IMAP host: imap.aol.com, IMAP port: 993
SMTP host: smtp.aol.com, SMTP ports: 587 or 465
IMAP/SMTP settings for other email providers
d. IMAP Login Details:
IMAP login details include the following two input parameters:
i. Username: The username is usually your email address.
ii. Password: Enter your email address password in this input field.
e. SMTP Login Details:
SMTP login details include the following two input parameters:
i. Username: The username is usually your email address.
ii. Password: Enter your email address password in this input field.
❗If your IMAP and SMTP login details are the same, you can mark the “Use Same Login for SMTP Server” checkbox and it will replicate your IMAP details for your SMTP without you having to re-enter the same details.
8. Click on the Connect button to proceed.
Upon successful connection, your Gmail account will be added to the Email Accounts page in your pipl.ai account. A notification of success will also appear on the top of the page.
Now, you can enable the Email Warmup feature for your email, and witness the magic of astounding email marketing outcomes! 🚀
▶️Steps in action: Connecting Pipl.ai with any other SMTP provider
▶️Video Link: https://app.supademo.com/demo/yUJT9zJ8LcmmisSkizNUR
💡Tips for common issues
Should your provider not be listed, contact them directly for the necessary IMAP and SMTP information to sync your email with Pipl.ai.
If you encounter an IMAP Connection error, first verify that your credentials are correct. Accurate details are crucial to avoid connection issues.
Should problems persist, it could be due to server downtime.
👉 You can perform a connectivity test at Microsoft's connectivity test page.
If the test fails, get in touch with your email provider's support team for further assistance and server status updates.
❔However, if the test is successful and you still face issues, please contact Pipl.ai at [email protected] 📧